Shipping policy
Last updated: August 20, 2026
Thank you for shopping at WalkLine. Here is everything you need to know about how we get your sneakers to your door.
1. Free Express Shipping
We offer free express shipping on all orders, with no minimum purchase. The price you see at checkout includes all shipping charges: we never add shipping costs at delivery. Orders ship from both domestic and international fulfillment centers. In the rare event that customs duties or import taxes apply, they are the responsibility of the recipient and are not included in the purchase price.
2. Shipping Destinations
We ship to all 50 US states, including Alaska and Hawaii, as well as US territories, and to the United Kingdom, Canada, Australia, New Zealand, Ireland and a number of other countries. The full list of destinations we serve is shown at checkout. Please note that deliveries to Alaska, Hawaii, US territories, and PO Boxes or APO/FPO addresses may take a few additional business days.
3. Processing Time
Orders are processed within 1 to 2 business days (Monday through Friday, excluding US holidays). Orders placed on weekends or holidays begin processing on the next business day. During high-demand periods such as holidays and promotions, processing may take up to 3 business days.
4. Delivery Time
Express delivery time is 3 to 5 business days after your order has been processed and shipped. Total estimated time from purchase to delivery is typically 4 to 7 business days. These timeframes are estimates and may occasionally be affected by carrier delays, weather events, or customs processing, which are outside of our control. If we become aware of a significant delay affecting your order, we will notify you by email with the option to keep the order or cancel it for a full refund.
5. Order Tracking
As soon as your order ships, you will receive a shipping confirmation email with your tracking number. Please allow 2 to 5 business days for the tracking information to become active in the carrier's system. If your tracking number has not updated after 5 business days, contact us at contact@walklineco.com and we will investigate with the carrier.
6. Address Accuracy and Changes
Please double-check your shipping address at checkout. You may request an address correction within 12 hours of placing your order by emailing contact@walklineco.com. After this window, orders enter processing and the address can no longer be changed. We are not responsible for orders delivered to an incorrect address provided by the customer; if a package is returned to us as undeliverable due to an address error, we will offer reshipment (shipping costs may apply) or a refund of the product price.
7. Split Shipments
If your order contains multiple items, they may ship separately from different fulfillment centers to get each item to you as quickly as possible. You will receive a tracking number for each shipment, and you will never be charged extra for split shipments.
8. Lost or Missing Packages
If your order has not arrived within 30 days of the ship date, contact us and we will send a free replacement or issue a full refund, in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule. If tracking shows your package was delivered but you have not received it, please check with household members and neighbors, verify your address, and allow 24 to 48 hours, as carriers sometimes mark packages as delivered early. If it still has not appeared, contact us within 7 days and we will assist you with a carrier claim and work toward a resolution.
9. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the product. We will resolve it promptly with a replacement or a full refund, as described in our Return & Refund Policy.
10. Contact Us
Questions about shipping or your order status:
Email: contact@walklineco.com
Support hours: Monday to Friday, 9 AM to 5 PM (EST)
WalkLine is a trade name of MTG GLOBAL LLC, 7345 W Sand Lake Rd, Office 3825, Orlando, FL 32819, United States. Contact: contact@walklineco.com