Privacy policy
This Privacy Policy describes how WalkLine (walkline.co), operated by MTG GLOBAL LLC, 7345 W Sand Lake Rd, Office 3825, Orlando, FL 32819, United States ("we", "us", "our"), collects, uses, and discloses your personal information when you visit or make a purchase from our store.
1. Information We Collect
Information you provide directly:
When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information. Payment card details are processed securely by our payment providers and are never stored on our servers.
Information collected automatically:
When you browse our store, we automatically collect certain information about your device, including your IP address, browser type, time zone, operating system, and information about the pages you view, the products you interact with, and how you arrived at our site. We collect this through cookies, pixels, log files, and similar technologies.
2. How We Use Your Information
We use your information to: process and fulfill your orders, including shipping confirmations and tracking updates; communicate with you about your order and respond to support requests; screen orders for potential risk or fraud; improve our store, products, and customer experience; and, in line with the preferences you have shared with us, send you marketing communications about our products and offers.
3. How We Share Your Information
We share your personal information with service providers who help us operate our business: Shopify Inc., which powers our online store; payment processors that handle your transactions; our fulfillment partners and suppliers, who receive your name, shipping address, phone number, and order details strictly to pack and deliver your order (some of our fulfillment partners are located outside the United States); shipping carriers; and email and customer support platforms.
We also share limited information with advertising and analytics partners, including Google, Meta (Facebook/Instagram), and TikTok, to measure the performance of our advertising and show you relevant ads. See Section 5 for how to opt out.
We may also disclose your information to comply with applicable laws, respond to lawful requests, or protect our rights. We do not sell your personal information for monetary consideration.
4. Cookies and Tracking Technologies
We use cookies and similar technologies that are necessary for the store to function (cart, checkout, login), as well as analytics and advertising cookies. You can control cookies through your browser settings. Disabling essential cookies may affect your ability to complete a purchase.
5. Advertising and Your Opt-Out Choices
We use advertising pixels and similar tools that allow ad platforms to show you targeted ads based on your browsing activity. Under certain US state privacy laws, this may be considered "sharing" or "targeted advertising". You can opt out at any time by: emailing us at contact@walklineco.com with the subject "Opt Out of Targeted Advertising"; using the opt-out tools offered by the platforms (Google Ads Settings, Meta Ad Preferences, TikTok Ad Settings); visiting optout.aboutads.info; or enabling the Global Privacy Control (GPC) signal in your browser, which we honor where required by law.
6. Email and SMS Marketing
If you opt in to our marketing communications, we will send you emails about products, offers, and store updates. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us. We comply with the CAN-SPAM Act. Transactional emails related to your order (confirmations, tracking, support) are sent regardless of marketing preferences.
7. Your US State Privacy Rights
Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and others), you may have the right to: know and access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; opt out of targeted advertising or the "sharing" of your information; and receive a copy of your information in a portable format.
To exercise any of these rights, email us at contact@walklineco.com with the subject "Privacy Request". We will verify your identity using your order information and respond within the timeframe required by applicable law (generally 45 days). We will not discriminate against you for exercising your privacy rights. California residents: authorized agents may submit requests on your behalf with written proof of authorization.
8. Data Retention
We retain your order information for our records unless and until you ask us to delete it, subject to legal obligations such as tax and accounting requirements.
9. Security
We use industry-standard technical and organizational measures to protect your personal information, including SSL encryption on all pages of our store. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
Our company is based in the United States and our service providers operate in various countries, including the United States. By using our store, you understand that your information may be transferred to and processed in countries other than your own, with safeguards consistent with applicable law.
11. Children's Privacy
Our store is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13, in accordance with COPPA. If you believe a child has provided us with personal information, contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date.
13. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights:
Email: contact@walklineco.com
MTG GLOBAL LLC, 7345 W Sand Lake Rd, Office 3825, Orlando, FL 32819, United States